Policy

Do you accept returns, exchanges or alterations after delivery?

Due to the custom nature of the item, we do not accept returns, exchanges, or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Do you send photos before you ship items?

Due to the high volume of orders that we create and ship every day, we cannot send photos or create mock-ups before production and shipment. We have a photo-proof package listing for purchase if you are interested. We also sometimes share sneak peeks of customer items on our Instagram @poshpixie

How do I make sure you match my color theme exactly?

The best way to make sure that your colors are matched as closely as possible is to send a) photos or b) links to items or colors that you're trying to match. You can send photo attachments or insert links in our message conversation before and after placing an order.

Do you offer refunds under any circumstances?

There are no refunds since every item is custom. If an item breaks in shipment, we have insured its value up to $100, and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance, please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging, and you must retain the box/packaging to take to the post office if proof of damage is required.

Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving.

Do you offer rush production?

All orders will be processed in our standard 3-10 business days. If you need it SOONER, you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2 business days.

What if my package is delayed/lost in transit or stolen?

Posh Pixie Handmade is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances that are beyond our control. Once we hand your item over to the shipping carrier, it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft, you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with
your local police department.

If a sale starts after I place my order, will you refund the difference?

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after your order, we do not go back and refund all previous customers that 10% off amount.

What if my item is returned to the sender/seller after shipping?

If a customer's order is returned to the sender/seller for ANY reason, the customer is responsible for paying for re-shipment.

What are the care instructions for this item?

For clothing items, please wash items inside out in cold water, do not bleach, dry clean, or iron directly on the design.

What are the sizing details? What if it doesn't fit after I try it on?

A detailed size chart is available in all listings. It is the buyer's responsibility to select the correct size. However, if you still have questions, please reach out to us through either chat or email. 

What if I don't respond to my photo proof?

If we do not get a response on approvals of proofs of custom orders, we will wait for 1 week and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date.

My order did not reach me on time. Can I return it?

Sometimes there are delays in transit times across all of our shipping carriers, which will increase during the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we cannot guarantee the timeline. We cannot refund or cancel orders if they do not reach you on time. Please contact us and the shipping carrier if your order did not arrive on time. We try our best to work with you but don't control shipping. Please understand NO returns are accepted for shipping delays.